If you wish to make any returns or exchanges, you have 14 days from the date of purchase in our physical stores or from the date of reception from our online store.

You can return or exchange items purchased at a physical store within that store or at any Official Camper store within the same country.

When your purchase was made at a Recamper store, it must be returned to a Recamper store within the same country.

If you purchased on camper.com, size exchanges will be processed as a return followed by a repurchase of the same item with the newly selected size. This new order will be processed after completing your exchange request, so you will not have to wait until our warehouse receives the returned item. There are different return options available depending on the country of purchase:

You will be able to request an exchange by following these steps:

1. Click on Your orders and enter your order number as well as the e-mail address you used when placing your order.

2. The system will show your order details. Click on “Change Size” and select the items you wish to exchange. You will then be able to select the new size. Indicate “Change size” as the reason for your return and indicate the sub-reason for the return. This is greatly appreciated since it allows us to improve our service.

3. Select the return method you wish to employ and fill in the required information, if necessary. We remind you that a size exchange is processed as a return as well as a new purchase, so you will also be required to provide the necessary payment information to purchase the new item/size before we process your return. You then click on “Change item” to confirm your request.

4. Once your exchange has been registered, you will receive a confirmation email regarding your new order as well as your Return Form and Return Label, which you will need to ship the items you wish to return. These will also be available for download on the Return Registration Confirmation page under “Your Orders”.

Please remember to pack and seal the goods, preferably using the original packaging, placing the Return Form inside the package and the Return Label on the exterior.

You will receive your refund within 10 working days upon the arrival of your return at our warehouse.

If you have any questions Contact us .

When do I have to pay for a customized order?

Frequent questions